ITIL® Foundation - Self-Paced

ITIL® is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core is the basic idea that value is provided in the form of business-aligned IT Services. 1. It contains detailed process descriptions, flows, success factors, metrics and implementation guidance that organizations can adapt to work in their environment. 2. The ITIL® framework can help organizations establish and improve their overall IT Service Management capability, increase alignment with the business, maximize and demonstrate value to the business.

What is ITIL Foundation:

The ITIL® Foundation certification is a globally recognized entry level qualification gateway for IT Service Management. ELearningLine offers you a very good course package with all the required tips and tricks to clear the examination, which is highly beneficial for every aspiring professional trying to establish their careers in the IT Service Management platform.

The ITIL® framework evolved from the UK government’s efforts during the 1980s to document how successful organizations approached service management. By the early 1990s they had came up with a collection of books that contained  the “best practices” for IT Service Management. This library was eventually entitled the IT Infrastructure Library. The Office of Government Commerce in the UK continues to operate as the trademark owner of ITIL®. Five volumes make up the IT Infrastructure Library (Version 3):

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Advantages of getting ITIL® Certified:

ITIL has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™. ITIL is also supported by quality services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

A comprehensive qualifications scheme offering a variety of training courses and certifications has been developed against the guidance. This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.

ITIL ensures that an IT professional knows the best practices and the best solutions in any IT service management situation. ITIL’s framework helps improve IT operations no matter where the organization is in the service management life cycle, and it helps businesses by reducing costs while also improving IT services.

Most organizations and professionals view ITIL as a sort of common language or model, which makes its related skills more transferable between organizations.

Those in IT financial management, continuity management, availability and capacity management, service level management, and service desks stand to get the most out of ITIL training and certification

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL to achieve organizational certification.


Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:

  1. Service Management as a practice
  2. Service Life-cycle
  3. Key Principles and Models
  4. Generic Concepts
  5. Selected Processes
  6. Selected Roles
  7. Selected Functions
  8. Technology and Architecture

Tips for Exam takers:

Some Practical Suggestions for exam takers:

  1. Read the question CAREFULLY
  2. At this exam level, the obvious answer is often the correct answer (if you have read the question carefully!)
  3. Beware of being misled by the preliminary text for the question
  4. If you think there should be another choice that would be the right answer, then you have to choose the most right answer
  5. Use strategies such as “What comes first?” or “What doesn’t belong?” to help with the more difficult questions
  6. Where there are questions that involve multiple statements (i.e., 1, 2, 3, 4), then try to eliminate combinations that are immediately incorrect (based on something you can remember) so that the question is broken into smaller and more manageable pieces.
  7. Make sure that you prepare adequately in the lead up to your exam by reviewing your notes, reading any available material, and attempting the sample exams.

Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:

  • Service Management as a practice
  • Service Life-cycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
Is the ITIL certification right for me?
This qualification is primarily aimed towards: Those who require a basic understanding of the ITIL framework; Those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization; IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme. The ITIL qualification is open to any individuals who may have an interest in the subject. The ITIL Foundation qualification is not intended to enable the holders of the qualification to apply the ITIL practices for Service Management without further guidance.
How long are the ITIL qualification valid for?
ITIL qualifications not valid for a defined period and will not expire.
What are the main publications for ITIL exams and where can i purchase them?
The ITIL Foundation examination is based on the five Core publications; however there are a number of core derived, condensed study aids based on the content of the syllabus which can help students prepare for the examination. The ITIL Intermediate courses and examinations are based on the five core publications, and each individual course and examination has a focus on one or more of these titles.
I have passed the ITIL examination. Will i receive an ITIL pin?
Upon successful completion of an ITIL examination candidates should obtain an ITIL pin from their Examination Institute.The Examination Institutes administer the pin scheme on behalf of the itSMF.
How many questions are there in exams?
The exam consists of 40 multiple choice questions, each having one and only one correct answer. You have to answer the examination in total 60 minutes of time and will need a minimum of 26 marks out of a maximum possible 40 in order to qualify. It is a closed book exam and no notes are allowed at the test center.
what is duration of exam?
The duration of the Examination depends on the level of the courses.The foundation level will take 60 minutes.
When do i get the result?
The results are immediate and questions come in the form of multiple choice structure.
Which languages can i take the exam?
Now you have the benefit to take the Examination in the languages like English, Arabic, Brazilian, Spanish, Chinese, Danish, Dutch, French, German, Hungarian, Italian, Japanese, Korean, Spanish,Romanian,Russian, Swedish, Vietnamese and the like.

This course is designed for clearing ITIL Certification. At the end of the course there will be a quiz and project assignments once you complete them you will be awarded with Elearningline Course Completion certificate.

Holders of an ITIL Foundation level qualification are likely to require further guidance before being able to apply the ITIL practices for Service Management to professional projects or situations.

Examination Format
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.

Trainers Details

  Self Paced Learning


 Contact Us

 +91 00000 00000

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 Course Features

20+ hrs. of eLearning content
5 ITIL foundation stimulation exams
50 End Chapters Quizzes
Downloadable Case Studies
Downloadable Process Charts

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