User blog: George G
- Suppose your Internet connection is down.
- You call the toll free number provided by your Internet Service Provider (ISP). The call center which receives your call is a derivative of ITIL® – called the service desk.
- The people answering your phone try to fix the issue by asking you to do some basic things like restarting your modem. If they cannot solve the issue, they inform you that somebody else will contact you in the next 8 hours (another concept of ITIL – service level agreement).
- Your issue gets fixed in the next 2 hours, and you receive a call confirming resolution (final step in incident management process).
- In the end you are happy as your service is restored within 2 hours, although the person on the phone told you 8 hours (exceeding customer expectations – ITIL again)
The call center serves as a medium between the organization and customers — act as a single point of contact, which is one of the goals of service desk.
Technicians do what is necessary to bring the service back to life — their aim would be to bring the service back at the earliest time (one of the goals of incident management process), even if it means fixing a few glitches at a later point in time. In case they are unable to fix it permanently, they try to apply a temporary workaround and push the case to senior technicians who are a lot more adept with the underlying technology. These senior techs would investigate and find a permanent solution – problem management process in action.
All the activities performed by call center personnel and technicians are recorded on a ticketing tool, which provides data as proof for what has been done, and serve as inputs for further analysis.
This example is a brief sneak peek of what ITIL® looks like on the inside, and how it affects customers on the outside
•The certified professionals will be exposed to a big Career opportunity scope and remain relevant advanced industry level standards.
•The Certified Scrum professionals will have the proud to demonstrate accomplishment of core Scrum certification to employers and peers.
•The aspirant can very well understand and value the ScrumMaster’s role and scope to a business.
•Certified ScrumMaster recipient can get the knowledge from the most experienced professionals in Scrum.
•The certified members can engage with a community of Scrum experts.
•The Certified ScrumMaster professional will act as a ScrumMaster for the team.
• The professionals can grow their knowledge to understand the Scrum framework.
•Through gaining this course, the certification professionals will gain access to networks, local groups and resources and all the benefits given to the exclusive Scrum Alliance members.
The course concentrates on delivering an improved understanding of Scrum methodologies and their industry level implementation. Certified Scrum Master® is an advanced professional designation offered by the Scrum Alliance. A Certified Scrum Master qualified performs the below listed tasks:
•It adds value to project teams through using Scrum effectively.
•Assist the team with a real efficiency of a typical project manager.
•Helps the team to accomplish the task in a given framework by working together.
•Defends the team from internal and external interruption
In order to elaborate excellent guarantee, software testing and according to candidates convenience this certification duration has and costs are divide into several section:
- Six years Degree: Most of the people wants to get six years degree including two years experience. Because, its convenient and easy to know every ins and out about QTP.
- Four years Degree: This degree also have some advantage which attract people to achieve it.
- Three years Degree: Three degree is consider as a medium terms of certification which has no long syllabus.
- Two years Degree: This is the most shortest degree on QTP certification. People who have not sufficient time, they select this degree.
All these degrees are cost $750 (USD) individually. There is a time differences among them but cost are same.
QTP Certification exam fee is $150(USD) and Retaking fee is $110 (USD).
This exam is offered by HP in cooperation with the PearsonVUE. Exam is taken by Prometric centre.It is the most broadly used functional testing tools internationally.
There are the exam patterns and passing system below here-
Number of question items: All the questions are taken in a objective patterns. There are 72 items on the question papers and a candidate has to answer each of the question. This question paper has various types of question such as, multiple choices, pointing and clicking, dragging and dropping.
Examination Time: Candidates will have 105 minutes to answer all questions. They have to be conscious on time management.
Passing Marks: If you want to get QTP certification, you will have to obtain a standard mark. A candidate will have to gain at least 75% out of 100%.
We live in an age of science and technology, now-a-days software application and web interface are the most common source of our day to day technology.
Quick Test Profession is known as QTP. In particular, QTP is a manufacturing and deterioration test automation device for software applications and environment. Its manufacture and deterioration testing with the help of GUI and web line. To create profession testers QTP training its built. This training increases computer software and assure performance & excellence in provisions of ability, security, workability, accuracy, proficiency & consistency. Normally, people who wants to pick up job as a developer they need this training. MercuryInteractive was written HP Unified Functional Testing which now is known as Quick Test Training. On 2006 Mercury Interactive was afterward obtained by Hewlett Packard. This training can be gained through SAP and QTP training Centre as well.
QTP training materials describe how to prepare for this training, According its quality and methods, we can divide materials into three separate sections and these are:
- Guide and Books: Without books or guides training will not be completed.To know the every ins and out we have to read some QTP based books and guides. Such as: Technology Specific Guide for QTP, QTP 11 and Book Review etc. \
- Download Presentation: We can download many types of presentation through internet. Its help us to get better training.
- Tutorial Questions: A candidate will have to memorize tutorial question to get sharp knowledge on it.
- Interview Questions: After completing all those steps, at the time of getting job candidates should revised all interview question.
Those steps of preparation are mandatory for all candidates who wants to take QTP training across the world.
QTP Training supports some automation test, structure, and technologies for instance:
- Java services
- Net services
- Siebel services
- Delphi services
- Power Builder services
- Stingray 1 services
- PeopleSoft services
- Mainframe Terminal Emulators services
- Web service Flex services
- These QTP supports are only run by QTP trainers.
- And many other well known applications.
If anyone wants to take QTP training, they will have to complete several steps to take convenient training. Lacking of those process ideas no one can get tension free training. A candidate should have clear idea about what to do, how to do, the way to. The following steps will cover those processing-
1. Planning: Before taking training, you should plan, from when you get your training, how much it costs and are you prepare for this or not.
2. Choose Training process: The way of taking training is really very important. You have to decide that you want to take online training or manual training.
3. Giving Fees: By giving training you will be more reliant of this training.
4. Complete Training: You have to full fill all the training steps according to your teacher or online guide.
5. Take Results: By completing above steps you will be able to take your cherished result. You can get your result through internet or manually.
Professionals handling the position of Quality System Managers, Operations Managers, Supervisors, Finance as well as Commercial Managers are eligible to take the course. Certified Six Sigma Green Belt professional course is mostly beneficial for the Professionals who are into the process of quality control and implementing advanced methodologies in an organization in order to develop the operational excellence with the best quality output. The candidate masters in Six Sigma Green Belt certification course can serve the corporate industry through:
- Taking the advantage of the smart tools of advanced business operation like Quality Function Deployment (QFD), Effects Analysis (FMEA), Failure Mode and Risk Priority Number (RPN).
- Getting involved in various phases of the project.
- Establish and implement Define, Measure, Analyze, Improve and Control phases of the project.
- Explain Design of Experiments (DOE)